Privacy Policy
Introduction
Dreamland Motors (‘Dreamland Motors,’ ‘we,’ ‘us,’ or ‘our’) operates the website dreamlandmotors.com and provides vehicle sales, financing, and related services from our locations in Japan, Canada, and the Philippines. This Privacy Policy explains what personal information we collect through our website, how we use and share it, and the choices available to you.
By using our website or submitting information through any of our forms, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information you choose to give us when you use our website, including through the following forms:
- Contact form — name, email address, phone number, preferred location, and your message.
- Get a Quote form — name, phone number, email address, an optional message, and the specific vehicle you are asking about.
- Sell Your Car form — name, phone number, email address, details about your vehicle (make, model, year, mileage, condition, asking price), any photos you choose to upload, and any additional details you provide.
- Financing / Credit Application — personal details (name, date of birth, marital status, and, optionally, your Social Insurance Number), contact and address information, housing and employment history, income information, answers to credit-related questions, details of any vehicle you are interested in or trading in, and your authorization for us to obtain a credit report.
We also automatically collect some technical information when you visit our website, such as your IP address, browser type, device type, pages viewed, and referring website, typically through cookies and similar technologies (see ‘Cookies’ below).
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the quotes, information, or services you request;
- Process a vehicle sale, trade-in, or financing application, including sharing relevant information with financial institutions or lending partners where you have applied for financing;
- Contact you about a vehicle you are interested in buying or selling;
- Operate, maintain, and improve our website; and
- Comply with our legal and regulatory obligations.
We do not use the information collected through these forms for unrelated marketing purposes without your consent.
Cookies and Similar Technologies
Like most websites, dreamlandmotors.com may use cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect how some parts of the website function.
How We Share Your Information
We do not sell your personal information. We may share information you provide with:
- Our own staff at the Japan, Canada, and Philippines locations, as needed to respond to your inquiry or process your request;
- Third-party lenders or financing partners, but only where you have submitted a Financing / Credit Application and only to the extent necessary to process that application;
- Service providers who help us operate our website, store submissions, or send communications on our behalf, under obligations to keep your information confidential; and
- Regulators or authorities where required by law.
Data Retention
We keep the personal information you submit for as long as reasonably necessary to fulfil the purposes described in this policy, respond to any follow-up questions, and meet our legal, accounting, or regulatory requirements, after which it is deleted or anonymized.
Data Security
We take reasonable technical and organizational measures to protect the personal information we hold from loss, misuse, or unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, or request deletion of the information we hold about you, or to withdraw any consent you have given us.
If you are located in Canada, these rights are generally provided under Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). If you are located in Japan or the Philippines, additional rights may be available to you under the Act on the Protection of Personal Information (APPI) or the Data Privacy Act of 2012, respectively. To exercise any of these rights, contact us using the details below.
Financing Applications and Sensitive Information
Our Financing page asks for detailed personal and financial information to support a credit application, including income, employment history, and, optionally, your Social Insurance Number. Providing your Social Insurance Number is optional — you may leave this field blank and provide it to us directly by phone instead. We use this information solely to process your financing request and share it only with the lender(s) involved in that application.
Children’s Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.
Third-Party Links
Our website may link to third-party services, such as WhatsApp or LINE, to make it easier to contact us. We are not responsible for the privacy practices of these third-party services, and we encourage you to review their own privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated version on this page with a new ‘Last updated’ date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, or if you would like to exercise any of the rights described above, please contact us at info@dreamlandmotors.com.